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Terms

Specific Cancellation and Payment terms

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Van Chai Resort ****

Add: Quang Cu – Sam Son – Thanh Hoa
Tel: (84) 02373.793.333 – 793.077 – 793079
Fax: (84) 02373.793.927
Email: frontoffice@vanchai-vn.com
Website: www.vanchai-vn.com

Hanoi Sale Office

Add: 14 Tran Binh Trong Str., Hoan Kiem Dist, Ha Noi.
Hotline: (84).024.3717 24 38 – 3717 24 39
Email: sale@vanchai-vn.com

Specific Cancellation and Payment Terms

Reservations must be addressed and sent to the Sales Office by means of facsimile: (84-4) 3.7172437 or email: sales@vanchai-vn.com
Deposit is compulsory for all domestic direct booking requests. In order to assure your room bookings, a 30% non-refundable deposit will be requested at least 10 days prior arrival date to guarantee your reservation. Van Chai Sam Son Resorts will confirm the booking once it receives your deposit as guarantee. The balance must be settled before guest checking out.
Cancellation making within 72 hours or no show, 100% of the room expenses for the entire period will be charged.
Cancellation will not be charged at the result unexpected incidents such as natural calamities, warfare, etc. with official writing notice from the clients sent to the Resort. Deposit will be kept to the next reservation making. All reservations are subject to availability.

Please do not hesitate to contact us at the following e-mail address: sales@vanchai-vn.com or ++84.24 3717 2438.
We are at your disposal for any further information you need.

The check in time is after 2:00pm and checkout time is before 12:00 noon. Day charges: early check in (before 2:00pm), late checkout (up to 6:00pm) are subject to a charge of 50% of room rates. Full charge will be applicable for checkout after 6:00pm.